Keynotes and workshops on trust, money, and the next generation of buyers.
Kristin has presented her research on the psychology of money and building trust with millennial and Gen Z consumers to more than 500 audiences.
Industries
- Housing and real estate
- Mortgage lending
- Banking and finance
- Nonprofit and social services
- Education and healthcare
- Law and government
- Media
- Faith-based institutions
Kristin's presentations have been shared with
Signature keynotes and workshops
The Trust Deficit
Why capable buyers stall, avoid, and disappear.
Built to Buy
The money builds behind every homebuyer.
Authenticity in the Age of AI
Building human connection in a digital world.
The Trust Deficit
Why capable buyers stall, avoid, and disappear.
Only one in eight first-time buyers trusts a housing professional not to take advantage of them, and the rest research alone until they stall. Drawing on six years of NextGen research and her early career in social work, Kristin Messerli shows how the modern buyer actually experiences the mortgage and homebuying process, and hands the room her TRUST Framework: a five-step system for turning friction and avoidance into connection, confidence, and a closed deal.
Outcomes and abstractsBuilt to Buy
The money builds behind every homebuyer.
Every buyer is built differently around money, and most of the friction in a deal comes from guiding them as if they were built the same. Built on Kristin Messerli's 2026 study of nearly 1,000 U.S. adults and the free Built Like That quiz, this session shows loan officers and agents how to read whether the person in front of them is anxious or calm, leaning in or looking away, and how to adjust the way they guide. Option: the audience takes the quiz live, and the room's results go on screen.
Outcomes and abstractsAuthenticity in the Age of AI
Building human connection in a digital world.
Every conference leads with the same headline: the future of home search is AI. The research tells a more useful story. The next generation already uses AI, and roughly half trust it as much as a person for guidance, yet they still want a human for the decision itself. Their number one complaint is not knowledge or price. It is responsiveness. Kristin Messerli reframes AI as the thing that closes the gap until the human shows up, dismantles the five myths that keep leaders stuck, and sends the room out with a lean system instead of a longer tool list.
Outcomes and abstractsOther customizable presentations
- NextGen Homebuyer TrendsThe annual report as a talk: what millennials and Gen Z believe about money and homes this year, cut for your market.
- Women and WealthUnderstanding and serving the female homebuyer, from the NextGen women's editions.
- The Modern MindEarning attention and trust in an age of distraction.
“Kristin delivered unique, valuable content and genuinely impressed my group, exactly as I knew she would. I fully expect she will be fielding requests to speak, live and virtually, from companies across our industry.”Craig Cheatham, President and CEO, The Realty Alliance
“Kristin's approach to building trust is both refreshingly innovative and deeply essential. With a rare blend of empathy and authority, she commands the stage and captivates the room. Her infectious energy and clear, actionable strategies reshape how professionals build genuine, lasting connections with their clients.”
“Kristin is a fantastic presenter. We have partnered with Kristin for over 8 years to deliver presentations and research, and our customers are always asking for more.”
“Kristin brings energy and a unique perspective to the stage. I have worked with her for over 10 years, and she always brings incredible thought leadership and value to the companies she works with.”
“Kristin delivered unique, valuable content and genuinely impressed my group, exactly as I knew she would. I fully expect she will be fielding requests to speak, live and virtually, from companies across our industry.”
“This was fantastic. Both of your presentations were chock full of helpful and tangible insights.”
“Kristin killed it at our event. She brought equal parts education, facts, coaching, and humor. Highlight of the event.”
Five ways to run it.
- Keynote45 to 60 minutes, adjustable to 30 or 90 including Q&A.
- Workshop90 minutes to a half day. Smaller room, more application.
- Webinar45 to 60 minutes, live or recorded, with the slides shared after.
- Panel or moderatorBring the research to a conversation you're already having.
- Executive briefingLeadership team, the data for your market, and what to do with it.
What you get when you book.
- A pre-event call to tailor the talk to your audience and your goals
- Fresh cuts from the NextGen dataset for your market or segment
- Slides, plus a one-page takeaway your attendees can use the next day
- Optional live quiz, with your room's results on screen
- Recording rights for internal use, on request
Frequently asked questions
What does Kristin Messerli speak about?
Trust, money, and the next generation of buyers. Her signature keynotes are The Trust Deficit (why capable buyers stall, avoid, and disappear, and the five-step TRUST Framework), Built to Buy (the money builds behind every homebuyer, from her 2026 study), and Authenticity in the Age of AI. She also speaks on NextGen homebuyer trends, women and wealth, and earning attention in an age of distraction.
Who is she a fit for?
Mortgage lenders, real estate brokerages, banks and credit unions, housing and real estate associations, and financial educators. She has spoken to more than 500 audiences, including the Mortgage Bankers Association, the National Association of Realtors, the American Bankers Association, and Harvard Business School.
What formats does she offer?
Keynotes of 45 to 60 minutes (adjustable to 30 or 90), workshops from 90 minutes to a half day, webinars, panels and moderating, and executive briefings. Built to Buy can run as a live session where the whole room takes the Built Like That quiz and the results go on screen.
Is the content customized for our audience?
Yes. Every engagement starts with a call, and Kristin pulls fresh cuts from the NextGen dataset for your market or segment. Attendees get slides and a one-page takeaway they can use the next day.
What is the research behind the talks?
Kristin has authored the annual NextGen Homebuyer Report with National MI since 2020, drawing on more than 10,000 millennials and Gen Z, with findings cited by Bankrate, the Washington Post, and HousingWire. Her 2026 study of nearly 1,000 U.S. adults on how people are built around money became How You're Built to Buy and the free Built Like That quiz.
What are her speaking fees?
Fees depend on format, length, audience, and travel. Use the booking form to share the details and an optional budget range, and Kristin will reply with a fit and a quote, usually within two business days.
Does she travel, and does she do virtual events?
Both. She travels from Los Angeles for in-person events across the United States, and delivers keynotes and workshops virtually with the slides shared afterward.
How far in advance should we book?
Two to four months is typical for a keynote, and popular conference weeks fill earlier. Shorter notice is often workable for virtual sessions. Reach out with your dates and she will tell you quickly.
Where can we get her bio, headshots, and talk descriptions?
Everything is on the speaker kit page: headshots, bios in three lengths, an emcee intro, talk titles with short and long abstracts, and AV and travel notes. No email gate.
Invite Kristin to speak at your next event.
Keynotes and workshops for housing, mortgage, and financial audiences. She replies to every inquiry herself, usually within two business days.